Terms and Conditions for Installation Services
General Pricing Information
Air Conditioner Installation Charges:
- Charges vary by model and installation complexity. For specific pricing, please contact us or visit our partner Harvey Norman.
Additional Charges:
- Additional charges may apply for services such as power point installation, PVC casing, cabling, and more. Specific costs will be provided based on the details of your installation.
Heater & Fan Installation Charges:
- Charges vary depending on the number of units and installation specifics. For detailed pricing, contact us or Harvey Norman.
General Terms and Conditions
- Dismantling Unit Charges (Air Conditioners Only): A RM100 charge applies for dismantling air conditioners. This charge will be waived if the customer provides the air conditioner to the installer, and the installer accepts the unit.
- Material Provision: We do not accept orders if the customer provides their own materials.
- Right to Refuse Service: SAS reserves the right to refuse service under certain circumstances, including but not limited to:
- Installation area is deemed too risky.
- Customer refuses to pay additional charges.
- Customer provides their own materials.
- Cancellation Policy: If the customer cancels the service upon arrival, a RM100 cancellation fee will be charged. Installers will wait for 15 minutes upon arrival; if the customer does not attend to the installer at the scheduled appointment time, it will be considered a cancellation upon arrival.
- Inspection Policy: A fee of RM100 will be charged for inspections requested after 30 days from the installation date.
- Warranty and Liability: Our installation services come with a 30-day warranty for workmanship. This warranty does not cover issues arising from misuse, unauthorized modifications, or external factors beyond our control.
- Customer Responsibilities: Customers must ensure that the installation area is accessible and safe for our technicians. Delays caused by customer-related issues may result in additional charges.
- Payment Terms: Installation charges are to be paid directly to Harvey Norman. Any additional charges for extra services or materials will be collected directly by us at the time of service completion. Accepted payment methods for additional charges include cash, credit/debit cards, and electronic payments.
- Service Hours: Installation services are available from Monday to Saturday, 9 AM to 6 PM. Services outside these hours may incur additional charges and require prior arrangement.
- Access Requirements: The customer must ensure that the installation area is clear of obstacles and that we have necessary access permissions. Issues with access may result in delays or additional charges.
- Customer Complaints and Dispute Resolution: Customers may submit complaints or disputes via WhatsApp to +60 12-451 6196. We will make reasonable efforts to resolve any issues in a timely manner.
- Force Majeure: We are not liable for delays or failures in performance due to events beyond our control, including but not limited to natural disasters, strikes, or other force majeure events.
- Amendments to Terms: We reserve the right to update these terms and conditions from time to time. Any changes will be posted on our website, and customers will be notified of significant updates.
- Privacy Policy: We are committed to protecting your privacy. Any personal information collected during the service process will be used solely for the purpose of providing the service and will not be shared with third parties without your consent.
- Re-scheduling Policy: Customers may request to reschedule their installation appointment with at least 24 hours’ notice. Re-scheduling requests made with less notice may incur additional charges.
- Technical Limitations: The installation may be subject to technical limitations or constraints, including but not limited to structural limitations or existing electrical issues. Any additional work required to address these issues will incur extra charges.
- Customer Cooperation: Customers must cooperate with installers to ensure a smooth installation process, including providing necessary access and information about the installation site.
- Post-Installation Support: For any issues or concerns following the installation, please contact our customer service team. We offer post-installation support to address any problems related to the installation.
For detailed pricing and further inquiries, please contact us or visit Harvey Norman.
For further inquiries or clarifications, please contact our customer service team via WhatsApp at +60 12-451 6196.
Terms and Conditions for Samsung Installation Services
General Pricing Information
Samsung Appliance Installation Charges:
- Charges vary for each type of appliance (fridges, washers, TVs) and installation complexity. Please contact us for specific pricing.
Additional Charges:
- Additional charges may apply for services such as power point installation, PVC casing, cabling, and more. Specific costs will be provided based on the details of your installation.
Additional Charges for High-Rise Installations (Without Lift Access):
- Additional charges apply for deliveries to floors above ground level without lift access. The charges are as follows (up to a maximum of 5 floors only):
- Ground floor to 1st/2nd floor: RM50
- Ground floor to 3rd/4th/5th floor: RM80
General Terms and Conditions
- Dismantling Unit Charges (Air Conditioners Only): A RM100 charge applies for dismantling air conditioners. This charge will be waived if the customer provides the air conditioner to the installer, and the installer accepts the unit.
- Material Provision: We do not accept orders if the customer provides their own materials.
- Right to Refuse Service: SAS reserves the right to refuse service under certain circumstances, including but not limited to:
- Installation area is deemed too risky.
- Customer refuses to pay additional charges.
- Customer provides their own materials.
- Cancellation Policy: For Samsung installations, if the customer cancels the service upon arrival, a RM80 cancellation fee will be charged. Installers will wait for 15 minutes upon arrival; if the customer does not attend to the installer at the scheduled appointment time, it will be considered a cancellation upon arrival.
- Inspection Policy: A fee of RM100 will be charged for inspections requested after 30 days from the installation date.
- Warranty and Liability: Our installation services come with a 60-day warranty for workmanship. This warranty does not cover issues arising from misuse, unauthorized modifications, or external factors beyond our control.
- Customer Responsibilities: Customers must ensure that the installation area is accessible and safe for our technicians. Delays caused by customer-related issues may result in additional charges.
- Payment Terms: Installation charges are to be paid directly to Samsung. Any additional charges for extra services or materials will be collected directly by us at the time of service completion. Accepted payment methods for additional charges include cash, credit/debit cards, and electronic payments.
- Service Hours: Installation services are available from Monday to Saturday, 9 AM to 6 PM. Services outside these hours may incur additional charges and require prior arrangement.
- Access Requirements: The customer must ensure that the installation area is clear of obstacles and that we have necessary access permissions. Issues with access may result in delays or additional charges.
- Customer Complaints and Dispute Resolution: Customers may submit complaints or disputes via WhatsApp to +60 12-451 6196. We will make reasonable efforts to resolve any issues in a timely manner.
- Force Majeure: We are not liable for delays or failures in performance due to events beyond our control, including but not limited to natural disasters, strikes, or other force majeure events.
- Amendments to Terms: We reserve the right to update these terms and conditions from time to time. Any changes will be posted on our website, and customers will be notified of significant updates.
- Privacy Policy: We are committed to protecting your privacy. Any personal information collected during the service process will be used solely for the purpose of providing the service and will not be shared with third parties without your consent.
- Re-scheduling Policy: Customers may request to reschedule their installation appointment with at least 24 hours’ notice. Re-scheduling requests made with less notice may incur additional charges.
- Technical Limitations: The installation may be subject to technical limitations or constraints, including but not limited to structural limitations or existing electrical issues. Any additional work required to address these issues will incur extra charges.
- Customer Cooperation: Customers must cooperate with installers to ensure a smooth installation process, including providing necessary access and information about the installation site.
- Post-Installation Support: For any issues or concerns following the installation, please contact our customer service team. We offer post-installation support to address any problems related to the installation.
Additional Remarks for Washing Machine / Dryer / Washer Dryer / Refrigerator Installation
- Service Scope: Installation includes setup and disposal of old appliances if required. No hacking services are available.
- Weight and Access Requirements:
- The total weight of the item should not exceed approximately 120kg.
- For high-rise buildings, lift access is required.
- For locations with limited access, installation must be feasible without special equipment such as tools for hacking.
- Delivery and Installation Access:
- If the location has limited access or high floors without lift access, additional charges will apply as outlined above.
For detailed pricing and further inquiries, please contact us.
For further inquiries or clarifications, please contact our customer service team via WhatsApp at +60 12-451 6196.